Twitter Brings Quick Replies to Direct Messages For Ease Customer Service

Twitter Brings Quick Replies to Direct Messages For Ease Customer Service

Twitter Brings Quick Replies to Direct Messages to Ease Customer Service

Twitter has bought a new feature to quick reply to direct messages to ease customer service. These microblogging websites welcome messages in direct messages to speed up customer service and to develop conversational experiences between businesses and people online. 

These features are helped to design businesses to create rich, full customer service experience that directly advanced the work of customer service and it gives new possibilities for how people engage with businesses on Twitter.  These welcome messages let business to greet people and set more expectations as they enter direct messages conversations with the customer without requiring people to enter the first message.  

This direct business can create multiple welcome messages and deep link directly to a specific greeting tweets or through websites or apps. Quick reply from the people to make the businesses to prompt first with the best way to reply to a direct message, whether by choosing the list of options or guiding the users for the specific text value to enter correctly.

Using this feature businesses can reduce wait times and educating people on the best way to interact with the customer. This feature comes in the latest update of the Twitter to enjoy the direct messages conversations.

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About Mandvi Dwivedi

A Social Media and Cyber Security Expert. Love to write about latest technology and Gadgets.